The late fee thing and lien and pre lien charges weren't and aren't described in the bill that is sent out and it can really mess someone's day up when on your bill states a certain amount and when you get there all of a sudden there's an extra charge that is not listed in your statement you received in the mail they list every charge and date on the statement and states the amount due why don't they give you the date of the extra charge so you know to bring an extra 20 $or 50 $ ect because the statement in the mail box you receive is just stating what is due on the day they suppose to have the bill in the customers hands and not explaining the fee you have to pay when you get there so I guess that fee would be called the late lunch fee so might want to be aware before you go there with the right amount of money basically at this time the bill you receive is not very accurate and is not properly explaining the the details it will just say, you may or may not be charged at any given time after the date that they assumed you should have received it . Nothing gets delivered on time any more ever since the COVID pandemic.So heads up so you don't get caught going to the bank to get more cash because it's not the same of what's listed on you total due now accurately . Over all it's bug free pest free and nothing else there is free lol! However you can go in to the office and grab a few candies from their candy dish but that's even hard now because of the sneeze shield you can barely get you hands in there .Oh and they are pretty good with securing the storage units so you know I had used them solely and only for my storage belongings .